Refund & Cancellation Policy

Last updated: 1 July 2026

At Breathfree3, we want you to feel confident when you subscribe to our platform. This Policy explains your rights to cancel your subscription, how to do so, and when you are entitled to a refund.

This Policy does not constitute professional legal advice. We recommend seeking independent legal counsel for your specific situation.

1. Your Right to Cancel

You may cancel your Breathfree3 subscription at any time. Cancellation instructions are set out in Section 3 below.

When you cancel, your subscription will remain active until the end of your current billing period. After that date, your account will be downgraded or closed and you will not be charged again.

2. Cooling-Off Right (14-Day Withdrawal Right for Consumers)

If you are a consumer within the meaning of Dutch and EU law (meaning you are subscribing as an individual acting outside a trade, business, or profession), you have a statutory right to withdraw from your subscription contract within 14 calendar days of the date your subscription starts, without giving a reason.

This right is granted under Article 6:230o of the Dutch Civil Code and EU Directive 2011/83/EU on consumer rights.

Important: Digital Services and Waiver of Cooling-Off Right

Because Breathfree3 is a digital service that begins immediately upon purchase, the following applies:

If you expressly request that the Service begin before the end of the 14-day cooling-off period (which you do by accessing and using the Service immediately after purchase), and you acknowledge that you will lose your right of withdrawal once the Service has been fully performed, you agree to waive any remaining cooling-off right in respect of a fully performed service.
For subscription services not yet fully performed, if you exercise your right of withdrawal within 14 days, you may be charged a proportionate amount for the portion of the Service already provided up to the point of withdrawal (a pro-rata deduction based on the number of days used).

This means:

If you cancel within 14 days and have not used the Service at all, you are entitled to a full refund.
If you cancel within 14 days and have used the Service, we will refund the subscription fee minus a pro-rata amount for the days of access already provided.

To exercise your withdrawal right, please contact us using the details in Section 5 before the 14-day period expires. You may use the model withdrawal form included in our Terms & Conditions or any clear written statement.

3. How to Cancel Your Subscription

You can cancel your subscription at any time in one of the following ways:

Via your account settings: Log in to your Breathfree3 account, go to "Account" or "Billing", and select "Cancel Subscription".
By email: Send a cancellation request to support@breathfree3.rolandb31.com from your registered email address. Please include your full name and the email address associated with your account.

We will send you a confirmation email once your cancellation has been processed. Please keep this for your records. If you do not receive a confirmation within 2 business days, please contact us again to ensure your cancellation was received.

4. Refund Eligibility Summary

Within 14 days, Service not used: Full refund.
Within 14 days, Service partially used: Pro-rata refund (total price minus the daily rate for days of access used).
After 14 days: No refund for the current billing period. Your access continues until the end of the paid period and then stops.
Annual subscriptions: If you cancel an annual subscription after the 14-day cooling-off period, no refund will be issued for the remaining unused months, unless we have materially changed or discontinued the Service (see Section 5).
Promotional or discounted subscriptions: Refunds will be calculated based on the amount actually paid, not the standard list price.

We reserve the right to decline a refund request if we reasonably determine that the request is fraudulent, abusive, or in breach of these Terms.

5. Exceptional Refunds

Outside the statutory cooling-off period, we may, at our sole discretion, consider a goodwill refund or account credit in exceptional circumstances, including:

A prolonged and verified technical outage or service failure that rendered the Service substantially unusable for a significant period.
A material change to the Service made by us that significantly reduces the value of your subscription.

To request an exceptional refund, please email support@breathfree3.rolandb31.com with your account details and a description of the issue.

6. How Refunds Are Processed

Approved refunds will be returned to the original payment method used at the time of purchase. Processing times may vary depending on your bank or payment provider but typically take 5–10 business days to appear in your account. We will not issue refunds to a different payment method than the one used for purchase.

7. Disputes

If you believe you have been charged incorrectly or have a billing dispute, please contact us at support@breathfree3.rolandb31.com before initiating a chargeback with your bank or payment provider. We are committed to resolving issues fairly and promptly.

If a dispute cannot be resolved directly, you may use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr, or contact the Dutch consumer authority (Autoriteit Consument & Markt) at www.acm.nl.

8. Governing Law

This Policy is governed by Dutch law. If you are a consumer in another EU member state, you also benefit from the mandatory consumer protection laws of your country of residence.

9. Contact Us

For cancellation requests, refund enquiries, or any questions about this Policy, please contact us:

Email: support@breathfree3.rolandb31.com
Country: Netherlands

Disclaimer: This Refund & Cancellation Policy is provided as a general guide and starting framework only. It does not constitute professional legal advice and has not been reviewed by a qualified lawyer. Consumer protection laws can be complex and vary in their application. Breathfree3 strongly recommends that you seek independent legal advice to ensure this Policy is appropriate for your business, fully complies with Dutch and EU law, and adequately protects both you and your customers.